Quality Management Techniques

(an excerpt from our Individual Assignment No.1)

  

Question No.3

Is Malaysia able to achieve the same success by applying all the Quality Management Techniques and technologies as Japan has done before?  Kindly explain your view and elaborate on the reasons to support your view.
 

 

Japanese Quality Management Evolution

Yes. All things are possible. I believe that Malaysia can achieve what Japan did a few decades ago. With its natural resources, manpower and wealth as a nation everything can happen.

 

1.    Just be patient.

Knowing the history of Japanese quality products and services, it took decades for them to polish their craft and become a masterpiece. Their dedication, discipline and perseverance to attain the good quality standard was truly amazing and great. Meaning, patience is definitely a virtue that carries a lot of wait which simply means anything that requires quality needs absolute time to achieve and see greater results.
 

2.    Be adaptive to change.

Cultural organization influences majority of how a certain change will take place within an organization and this is really quite difficult to transform. Lack of accountability and afraid of committing mistakes or failures are two of the major reasons why people do not like to change. Staying in the comfort zone is the best way to avoid risk thus, growth within a certain organization is certainly very slow.  
 

3.    Practice the 14 Points for Quality Management.

Deming’s contribution on The System of Profound Knowledge is really a best example for each individual to practice. Knowing something is basically a knowledge and exercising that knowledge is the truly wisdom. People who know certain ideas, thoughts or knowledge will temporarily stay in a human mind but a person who can exercise the idea will permanently dwell in its system. According to study the retentive memory of an individual who practice what he knows is 75% and the person who can teach what he can practice achieved 90% memory retention rate.
 

 

4.    A matter of Leadership mind setting.

This deals with how a person thinks. Optimistic person can easily adapt to change. He thinks challenges as an opportunity rather than problem. This is a good quality of a leader. Accountable and knows what he is doing. He is not controlled by others. He thinks of others more than of himself. He is a visionary who can see the future. Selfless and always seek to carry win-win solution/situation above all.
 

 

5.    Following the Seven Basic Tools in Total Quality.

Knowing and practicing these 7 Basic Tools will serve the company’s interest to easily determine greater quality solutions and services to a certain problem. By giving accurate information on the following techniques, a better communication will achieve and establish thus, problems are properly addressed and resolved.

 

ü  Check Sheet – important checklist not to miss any single details or 

                          procedures

ü  Schematic Control Chart – determines what to control, adjust or regulate to   

                                               attain and meet certain quality standard or

                                               procedure

ü  Plan-Do-Check-Act – a life cycle of continuous improvement and learning to 

                                     achieve desired results or outcome

ü  Ishikawa Diagram – shows easily the cause and effect of a given problem

ü  Pareto Chart – reveals the greater percentage that requires attention that

                          must be properly addressed the soonest

ü  Scatter Plot/ Graph – establishes data that clearly connects two entity/ unit

                                     or element at a given point in time

ü  Flow Chart – a process to be observed and followed as a guide to achieve    

                                              better result or outcome

 

6.    Continuous Learning and Improvement.

This is very important thing to consider because everything is changing constantly. Technologies and sciences are improving and should be the same with human mind. Innovation plays a vital role in every industry not to left behind or outdated. With proper training and education, human capital development is also increasing, thus human assets in the company are more competitive and knowledgeable which can give to the company a better performance, increasing quality services/ products that will generate less capital expense and increase profits.
 

7.    Practice the DNA of Sharing.

Everyone is responsible to teach the future generation. They are the beneficiaries and successor on the success of the organization. Building quality culture might be easy to some but sustaining it is another thing. Passing a legacy of brand value to the organization makes it easy to survive in the real world. Providing the right attitude, perspective and mind setting can only be done by continuous sharing, mentoring and coaching. Establishing the DNA of sharing makes them acquire more not only knowledge but wisdom that will forever become part of their human system.